Refund policy

Shelby Diary products are made to order. We do not accept returns or exchanges for a change of mind, personal preference, or an incorrect selection, except where required by applicable law.

If your order arrives damaged, defective, misprinted, or incorrect, email support@erbimedia.com within 14 days after delivery. Include your order number, a description of the issue, and clear photos of the item and its packaging. We will review the claim and, when appropriate, arrange a replacement or refund at no additional cost. You do not need to mail the item back unless we specifically ask you to; if we request a return because of our error, we will provide instructions and cover the return shipping cost. Please do not send items to an address on a shipping label without contacting us first.

If a package appears lost or your tracking shows delivery but you have not received it, email support@erbimedia.com with your order number so we can investigate. Approved refunds are issued to the original payment method; the time for funds to appear depends on your payment provider.

To request a cancellation or address change, contact us immediately. We can make changes only if production or shipping has not already progressed to a stage where the change is possible.

This policy does not limit any rights you may have under applicable law.