Shipping policy

 We currently ship Shelby Diary products to addresses within the United States only. Available shipping methods, charges, and any applicable taxes are shown at checkout before you place your order. Rates may vary by product, quantity, and destination.

Products are prepared after an order is placed. Processing and delivery times vary by item, destination, and carrier. Any dates shown at checkout are estimates, not guarantees. We do not offer same-day dispatch or guarantee delivery within a specific number of business days.

Items in one order may ship separately. We will provide tracking information when available. Please check your shipping address before ordering. Contact us immediately to request a change; changes may not be possible once production or shipping has begun.

If an order is delayed, tracking does not update, or a package appears lost, email support@erbimedia.com with your order number so we can investigate. Please review our Refund Policy for damaged, defective, incorrect, or misprinted items.